Help
Contact
How to reach us when you need help.
What it is for
When this guide does not answer your question, or something does not work the way it says, write to us. The team that builds Pixel One answers.
Before you start
Check first whether it is already solved:
- Frequently asked questions, for the most common questions.
- Troubleshooting, if you see an error message.
- Ctrl K (or ⌘ K on a Mac) searches the whole guide.
How to reach us
| Channel | Address |
|---|---|
| +1 (732) 755-8298 | |
| @pixelbrew.dev | |
| pixelbrewdeveloper@gmail.com |
WhatsApp is the fastest.
What to include in your message
To help you the first time, tell us:
- The company: its name as it appears in Pixel One, and the email you sign in with.
- Where you were: the screen (for example, Point of sale (POS) or Invoices) and the document's number if there is one: the invoice, the order, the work order.
- What you did and what you expected: the steps, in order.
- What happened: the exact message you saw, word for word.
- A screenshot, if you can.
Warning
Never send us your password, a full card number or your digital certificate's password. We do not need them to help you.
What only support can do
Some things are not changed from the app, and we do them for you:
- Changing a company's Business type, country or currency (why).
- Owning more companies when your account reached the maximum.
- Renewing a company's expired subscription.
Next step
Go back to the Pixel One guide to keep learning.